This website (hereinafter referred to as "this site") is operated by Penguin Trade Co., Ltd. (hereinafter referred to as "our company"). These Terms of Use are intended to allow everyone using this site to use our services with peace of mind. Please be sure to read it before using this site.

In addition, in order to improve the service, new additions or updates may be made to these Terms without prior notice or without obtaining customer consent. By using this site, you agree to these terms of use. Thank you for your understanding.

About privacy

When using this site,Privacy policyPlease read this page to understand our privacy protection efforts.

About online shopping

About orders

Users can order and purchase products on this website or by email.
When purchasing a product, the user shall order and purchase the product in accordance with the method specified by our company. If you do not comply with our terms and conditions, we may refuse your order. In addition, if you place an order using cash on delivery or deferred payment and do not receive the product, we will charge you shipping costs and other fees, and we may decline your future orders.
We are not responsible if your order is not accepted due to internet failure or other causes not attributable to you.

Regarding cancellation of orders by our company

Orders and shipments may be canceled in the following cases.

• If you select bank transfer and cannot confirm the payment and cannot contact you by phone or email.
• If you choose cash on delivery and are absent for a long time, the product cannot be delivered and we cannot contact you by phone or email.
• If you repeat orders and returns
• If an order is placed with a disposable email address or non-existent phone number, etc.
• If the product price, etc. on this site is incorrectly displayed due to a system failure or other reason.
• If the delivery destination is a post office box or forwarding service, etc.
• If you repeatedly return items
• In other cases that our company deems inappropriate.

Price information

All prices displayed on this site include tax.
If incorrect price information is displayed on this site, we will adjust the price as follows.
If the correct item's price is lower than the price shown on the site, we will charge you the lower amount and refund you the difference if you have already paid.
If the correct price of the product is higher than the price displayed on the site, we will notify the user of the correct price and listen to the user's wishes before shipping. We will then confirm or cancel your order.
Product prices may change due to sales, etc. If the product price changes after purchase, we cannot refund the difference.
*For other information, please see the information regarding Specified Commercial Transactions Law.

Regarding reprinting and reprinting with added text

We do not permit the content of this site, such as product descriptions, brand descriptions, and blog content, to be reproduced on the web or in printed materials without permission. In the case of unauthorized reproduction, a manuscript fee of 50,000 yen will be charged.

About photo reproduction

This site uses photos that we have received permission to use from each brand and photos that we have taken ourselves. If you use photos taken by our company, we will sell them for 30,000 yen each. If you use it without permission, we will charge you 50,000 yen plus 20,000 yen per ticket.

Additionally, direct links to resources including photos are prohibited as this places a load on the server. If we discover this, we will take legal action for forcibly interfering with business operations and demand compensation for damages.

Disclaimer

Our company does not assume any responsibility, express or implied, for the matters stipulated in the following provisions.

• Responsibility for damages, losses, and disadvantages related to the use of this site and products sold on this site
• Any damage caused by the user's inability to use this site
• Damages caused by changes or deletions to the design, menu, functions, URL, or content of this site without prior notice.
• Damages caused by phenomena arising from your access, use, or misuse of this website, linked sites, or services.
• Any damages resulting from leakage of personal information due to criminal acts by a third party, natural disasters, force majeure, or other reasons not attributable to our company.
• Changes, interruptions, suspensions, suspensions, abolitions, unauthorized access to this site, and other damages to users or third parties that occur in connection with this site.
• Damage caused by insufficient management by the customer regarding any personal information that the user registers on this site.
• Damage due to loss or damage of products purchased from this site by the delivery company or a third party.
• Damage caused to other users or third parties by using this site. The user shall resolve the matter at his or her own risk and expense, and shall not cause any inconvenience to the Company.

[Description based on Specified Commercial Transactions Law]