GUIDE User Guide

1. GUIDE01 

   
   

   About payment

   The available payment methods are credit card (JCB/AMEX/Diners/Visa/Master), WeChatPay and AliPay are available.
   
   

2. GUIDE02

   
   

   Delivery information

   For domestic shipping, please use Sagawa Express, and for international shipping, please contact us
   EMS or DHL^※We will ship the product.
   The tracking number of your package will be listed in the product shipping notification email.
   Please note that the following days will be sent after receiving your order.
   *The delivery will generally be via EMS. Delivery will only be made by DHL if you are outside of EMS-compatible areas.

   After ordering, it is usually within 1-2 business days and excludes store holidays (Saturdays, Sundays, and holidays).
   Please note that some limited edition items and advance pre-order items may take longer than usual.

   ・Customer duties (customers using from overseas)
   Customs duties and consumption taxes are the obligation of the importer.The customer, the importer, will be responsible for the cost.
   Please pay according to the request from the post office or delivery company.
   Customs duties vary depending on the material of the item, whether it has been processed, the purpose, country of origin, etc.

3. GUIDE03

   
   

   About shipping

   Shipping is free nationwide.
   International shipping fee: 2,000 yen
   North Central America and Oceania: 3,000 yen
   Europe: 4,000 yen

4. GUIDE04

   
   

   About canceling your order

   You can cancel your order before the item is shipped.
   Please contact us using the contact form.
   Please note that we cannot accept cancellations due to customer reasons after the product has been shipped.

5. GUIDE05

   
   

   Regarding returns/exchanges

   The conditions for return at our store are as follows:

   ・Returns due to customer's convenience
   We will refund the full amount. (Excluding customs duties)
   The customer is responsible for shipping costs.

   ・Return due to product defect
   We will refund the full amount. (Excluding customs duties)
   Please send it by cash on delivery when it is shipped.
   *For purchases abroad, the customer will be responsible for the return shipping costs.

   ・Notes on cancellations, refunds, and exchanges
   Within 14 days from the date of arrival of the product, and by 5pm Japan time on the day
   Email,Contact FormPlease be sure to contact us by phone.
   Please note that if more than 14 days have passed since the product was received and the shipping is delayed for more than 3 days, returns will not be possible.

   - Returns will not be accepted if signs of use, damaged, dirt or the accessories are lost.
   - If the pink tag (described as NUIR VINTAGE) attached to the product is removed, we will not accept returns.
   ・If we do not contact you in advance, we will not accept returns, so please be sure to contact us.
   -After receiving the return, please send the product to us and contact us with two items: the "delivery company" and the "shipping number."

   ・Refunds on return
   Returns will be refunded in **Japanese Yen (JPY)**.
   Regardless of the payment method at the time of purchase, the amount at the time of refund will be processed in Japanese yen.
   There is a possibility that there will be a difference due to fluctuations in the exchange rate.
   Thank you for your understanding.

6. GUIDE06

   
   

   Return/Exchange Procedure

   1. If you wish to exchange, please make sure you wish to return the size.
      EmailContact Form・Please contact us by phone.
      In the case of an exchange, we will check the availability of the desired size and contact you again.
   2. Please fill out the return/exchange notification form "EXCHANGE / RETURN FORM" with the necessary information.
      Please enclose it and send the item you wish to exchange or return to us.
   3. Once the product arrives at our company, we will check the product and if there are no issues, we will send you a replacement product.
      In the event of a return, we will process a refund.

7. GUIDE07

   
   

   Product delivery destination

   NUIR VINTAGE Retail Division
   〒150-0042
   Spark SHIBUYA 5th floor, 3-5 Udagawacho, Shibuya-ku, Tokyo
   TEL: 03-5878-1340

8. GUIDE08

   
   

   Refunds

   We will proceed with the procedure once we confirm that you have returned the product.
   After the procedure, the refund will be completed within 5-10 business days.
   Please note that the refund deadlines may vary depending on the credit card company.
   In addition, due to the closing date of the credit card company, there may be a debit once.
   In that case, the credit card company will refund you by the following month or the next month.
   Or please note that this will be deducted from the time of use.

9. GUIDE09

   
   

   Product handling

   We have put our product photos in mind as close to the actual colors as possible.
   The color of the actual product may differ from the product depending on your device, monitor settings, room lighting, etc.
   
   The color of the product page and the actual product is different
   If the product is different from what you imagine, the item will be returned due to customer's convenience (shipping costs are borne by the customer).

10. GUIDE10

    
    

    others

    If you have any questions,Contact FormPlease contact us from here.