Guide Usage guide

Please read and understand the terms and conditions before using this website.

1. Guide01

   
   

   Payment

   Available payment methods include credit card ( JCB/AMEX/Diners/Visa/Master) , WeChatPay and AliPay.
   
   

2. Guide02

   
   

   Delivery Information

   For domestic deliveries, we will ship your item with Sagawa Express,
   and for international deliveries, we will ship your item with EMS or DHL^※The tracking number for your package will be included in the product shipping notification email.
   Please note that it will take the following number of days for your item to be shipped after we receive your order.
   *In general, we will ship your item with EMS. We will ship your item with DHL only if your item is outside of the EMS-supported areas.

   After placing an order, delivery will usually take place within 1-2 business days (excluding store holidays (Saturdays, Sundays, and holidays)
   Please note that some products are more time -consuming than usual, such as some limited items and pre -ordered products.

   ・ About customs duties (for customers using from overseas)
   Customs duties and consumption tax are the responsibility of the importer and must be paid by the customer as the importer.
   Please pay according to the invoice from the post office or delivery company.
   The customs duty rate varies depending on the material of the item, whether it has been processed, its purpose, country of origin, etc.

3. Guide03

   
   

   Shipping Fee

   Shipping is free nationwide.
   International shipping costs are: Asia: 2,000 yen
   North/Central America/Oceania: 3,000 yen
   Europe: 4,000 yen

4. Guide04

   
   

   Cancellation of your order

   You can cancel your order before the product is shipped.
   Please contact us via the contact form.
   Please note that we cannot accept cancellations due to customer reasons after the product has been shipped.

5. Guide05

   
   

   Returns/Exchanges

   Our return policy is as follows.

   ・ Returns for customer reasons
   We will refund the full amount of the return due to customer's convenience (excluding customs duties).
   Shipping costs will be borne by the customer.

   ・ Returns due to product malfunction
   I will refund the full amount. (Excluding tariffs)
   Please send by cash on delivery at the time of shipping.
   * In the case of overseas purchases, the return shipping fee will be borne by the customer.

   ・ Notes about cancellations, refunds, and exchanges
   Please contact us by email, contact form or phone by 5:00 p.m.
   Japan time on the day of arrival of the product within 14 days.
   Email,Contact form
   Please note that if more than 14 days have passed since the product arrived and shipping is delayed by 3 days or more, returns will not be possible.

   ・ If the use, damage, dirt, or accessories is lost, return will be refused.
   ・ If the pink tag (described as Nuir Vintage) is removed, return will be refused.
   ・ If there is no prior notice to us, please contact us because we will not accept returns.

6. Guide06

   
   

   Return / exchange procedure

   1. In the case of replacement, the desired size, in the case of returned goods, ask for return.
      EmailContact form・ Please contact us from one of the telephone.
      In the case of replacement, we will check the stock status of the desired size and contact you.
   2. The return exchange contact form "Exchange / Return Form" that fills in the required information
      After enclosing it, please send the product you want to exchange and return to us.
   3. When the product arrives at us, we will check the product, and if there is no problem, we will send you a replacement product.
      In the case of returned goods, we will refund.

7. Guide07

   
   

   Product shipping address

   Nuir Vintage Retail Division
   #5 Spark SHIBUYA 3-5 Udagawacho, Shibuya-ku, Tokyo 1500042
   TEL: 03-5878-1340

8. Guide08

   
   

   Refund Policy

   We will process your refund as soon as we confirm that you have returned the product.
   After processing, the refund will be completed to your card within 5 to 10 business days.
   Please note that the deadline for refunds varies depending on the credit card company.
   Also, due to the credit card company's closing date, the amount may be debited once.
   In that case, please note that the credit card company will refund you the amount by the following month or the month after,
   or the amount will be deducted from your usage.

9. Guide09

   
   

   Regarding product handling

   Product photos are thoroughly approached to the actual color as much as possible,
   The color may differ from the actual product depending on your equipment, monitor setting, room lighting, etc.
   
   In the color difference between the product page and the actual product
   The difference in the image will be returned for customer reasons (shipping costs).

10. Guide10

    
    

    others

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