GUIDE User guide
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GUIDE01
About payment
Acceptable payment methods are credit card (JCB / AMEX / Diners / Visa / Master), WeChatPay, and AliPay are available.
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GUIDE02
About delivery
Domestic shipping is by Sagawa Express, international shipping is by Sagawa Express.
EMS or DHL※We will ship the product at
The tracking number for your package will be provided in the shipping notification email.
Please note that the product will be shipped within the following number of days after receiving your order.
*Basically, it will be delivered by EMS. Delivery will be made by DHL only if you are outside the EMS compatible area.After ordering, usually within 1-2 business days, excluding store holidays (year-end and New Year holidays)
Please note that some products, such as limited edition items and pre-order items, may take longer than usual to ship.・About customs duties (customers using from overseas)
Customs duties and consumption taxes are the responsibility of the importer.The cost will be borne by the customer who is the importer.
Please pay according to the details requested by the post office or delivery company.
Tariff rates vary depending on the material of the item, whether it has been processed, its purpose, country of origin, etc. -
GUIDE03
About shipping charges
Shipping is free nationwide.
International shipping fee to Asia: 2,000 yen
North and Central America/Oceania: 3,000 yen
Europe: 4,000 yen -
GUIDE04
About order cancellation
You can cancel your order before the product is shipped.
Please contact us using the contact form.
Please note that we cannot accept cancellations due to customer circumstances after the product has been shipped. -
GUIDE05
About returns/exchanges
Our return policy is as follows.
・Returns due to customer convenience
Our store does not accept returns due to customer convenience.
*As all of our products are one-of-a-kind items, we do not offer exchanges.・Returns due to product defects
Refunds will only be made in the following cases. (excluding customs duties)
・If there are any stains, tears, or defects that are not mentioned when the product arrives
・Unused and with the pink tag (NUIR VINTAGE notation) attached to the product.*For overseas purchases, the return shipping fee will be borne by the customer.
*Returns due to wrong image or size are not eligible.
*We do not offer exchanges.・Notes regarding cancellation and refunds
・Please be sure to contact us within 5 days including the date of product arrival.
Please contact us by email, contact form, or phone by 5:00 pm Japan time.・Please complete the return procedure within 3 days after contacting us.
We will not be able to accept returns if more than 5 days have passed since the product arrived and the return procedure is delayed by more than 3 days.・We will not accept returns if the product shows signs of use, is damaged, dirty, or if accessories are missing.
・We will not accept returns if the pink tag (written NUIR VINTAGE) attached to the product is removed.
・If you do not contact us in advance, we will not accept returns, so please be sure to contact us.
・After receiving the return and shipping the product to us, please contact us with the following information: ``Delivery company'' and ``Invoice number.''・About refunds when returning goods
Refunds for returned items will be made in **Japanese Yen (JPY)**.
Regardless of the payment method used at the time of purchase, the refund amount will be processed in Japanese yen.
Differences may occur due to exchange rate fluctuations.
Thank you for your understanding. -
GUIDE06
Return procedure
If you would like to return an item, please contact us via email, contact form, or phone.
After checking the contents, we will provide you with instructions on how to return it.
After receiving the product and checking its condition, if there are no problems, we will process the refund.
*We do not offer exchanges. -
GUIDE07
Product destination
NUIR VINTAGE Sales Section 3 Returned Items
〒150-0042
Spark SHIBUYA 6th floor, 3-5 Udagawa-cho, Shibuya-ku, Tokyo
TEL: 03-5878-1340 -
GUIDE08
About refunds
Once we confirm that you have returned the product, we will proceed with the process.
After completing the procedure, the refund will be completed to your card within 5 to 10 business days.
Please note that the deadline for refunds varies depending on the credit card company.
Additionally, due to the credit card company's closing date, etc., the amount may be debited once.
In that case, your credit card company will refund your money by the next month or the month after next.
Otherwise, please note that the amount will be deducted from your usage amount. -
GUIDE09
Regarding handling of products
We do our best to ensure that the product photos are as close to the actual color as possible,
The color of the actual product may differ depending on your device, monitor settings, room lighting, etc.
Due to the difference in color between the product page and the actual product
If the image is different, the product will be returned due to the customer's convenience (shipping costs will be borne by the customer). -
GUIDE10