Guide Usage guide

1. Guide01

   
   

   About payment

   The available payment method is a credit card (JCB / AMEX / Diners / Visa / Master), WeChatPay and Alipay are available.
   
   

2. Guide02

   
   

   About delivery

   Regarding domestic delivery, by Sagawa Express, international delivery
   EMS or DHL^※We will ship the product by.
   The tracking number of the luggage is described in the announcement email of the product shipping.
   In addition, the following days have been received after receiving the order of the product.
   * Basically, it will be delivered by EMS. It will be delivered by DHL only if it is outside the EMS area.

   After ordering, it usually excludes 1-2 business days and store holidays (Saturdays, Sundays and holidays)
   Please note that some products are more time -consuming than usual, such as some limited items and pre -ordered products.

   ・ About tariffs (customers who use from overseas)
   Customs duties and consumption tax are the obligations of importers,It will be borne by the importer.
   Please pay according to the request from the post office or the delivery company.
   The tariff rate depends on the material of the goods, the presence or absence of processing, the purpose, the country of origin, etc.

3. Guide03

   
   

   About shipping

   The shipping fee will be free nationwide.
   International shipping is Asia: 2,000 yen
   North Central America / Oceania: 3,000 yen
   Europe: 4,000 yen

4. Guide04

   
   

   About cancellation of order

   Before the product is shipped, you can cancel your order.
   Please contact us from the contact form.
   In addition, we cannot accept cancellations due to customer reasons after product shipping.

5. Guide05

   
   

   About return / exchange

   The return conditions at our shop are as follows.

   ・ Returns for customer reasons
   I will refund the full amount. (Excluding tariffs)
   The shipping cost for shipping will be borne by the customer.

   ・ Returns due to product malfunction
   I will refund the full amount. (Excluding tariffs)
   Please send by cash on delivery at the time of shipping.
   * In the case of overseas purchases, the return shipping fee will be borne by the customer.

   ・ Notes on cancellation, refund, exchange
   Within 14 days from the date of arrival of the product by 17:00 on the day of Japan time
   Email,Contact formPlease be sure to contact us more than one of the telephone.
   Please note that if the product is over 14 days after the product arrives and the shipment is delayed for more than 3 days, it will not be possible to return it.

   ・ If the use, damage, dirt, or accessories is lost, return will be refused.
   ・ If the pink tag (described as Nuir Vintage) is removed, return will be refused.
   ・ If there is no prior notice to us, please contact us because we will not accept returns.
   ・ After returning the product, please contact us after shipping the product to us, "delivery company" and "invoice number".

6. Guide06

   
   

   Return / exchange procedure

   1. In the case of replacement, the desired size, in the case of returned goods, ask for return.
      EmailContact form・ Please contact us from one of the telephone.
      In the case of replacement, we will check the stock status of the desired size and contact you.
   2. The return exchange contact form "Exchange / Return Form" that fills in the required information
      After enclosing it, please send the product you want to exchange and return to us.
   3. When the product arrives at us, we will check the product, and if there is no problem, we will send you a replacement product.
      In the case of returned goods, we will refund.

7. Guide07

   
   

   Product destination

   Nuir Vintage Retail Division
   〒150-0042
   5th floor of SPARK SHIBUYA, Udagawa -cho, Shibuya -ku, Tokyo
   TEL: 03-5878-1340

8. Guide08

   
   

   About refund

   We will complete the procedure as soon as we confirm the return of the product from the customer.
   After the procedure, the refund will be completed to your card in about 5 to 10 business days.
   Please note that the date for refund differs depending on the credit card company.
   In addition, due to the closing date of the credit card company, it may be withdrawn once.
   In that case, a refund from the credit card company by the next month or the next month.
   Or please note that it will be deducted from the use.

9. Guide09

   
   

   About the handling of products

   Product photos are thoroughly approached to the actual color as much as possible,
   The color may differ from the actual product depending on your equipment, monitor setting, room lighting, etc.
   
   In the color difference between the product page and the actual product
   The difference in the image will be returned for customer reasons (shipping costs).

10. Guide10

    
    

    others

    If you have any questions,Contact formPlease contact us more.